Learning to See
Student pilots perform preflight checks by walking around the plane with a seasoned pilot who helps them learn how to see. Athletes often watch video footage of games in order to learn how to see. In Lean Six Sigma, a Sensei or Black Belt might walk around a business office, factory floor, warehouse or assembly line with a team of engineers, managers, workers and show them how to learn to see.
In business, learning to see means knowing what to look for that will allow your people to work smarter, not harder. We have an acronym used to help us learn to see: DOTWIMPI, which we will look at next.
Learning to See FTQ
FTQ stands for First Time Quality. FTQ is a simple “learning to see” three step approach: Don’t Accept Bad Quality, Don’t Make Bad Quality and Don’t Ship Bad Quality. We will examine this in greater detail when we look at the S-I-P-O-C diagram (Suppliers, Inputs, Process, Outputs, Customers)